Last updated: June 2025
1. About This Website
This website is operated by [Your Business Name], a UK-based small business crafting and selling handmade garden products. By browsing or making a purchase from this site, you agree to the terms outlined below. We've tried to keep it clear and fair - no confusing legal waffle.
2. Products
All of our items are handmade or small-batch produced. This means no two pieces are exactly the same - slight variations in colour, size or finish are part of the charm.
We do our best to describe each product clearly and show accurate photos, but if you're unsure about anything, feel free to get in touch before buying.
3. Orders & Payment
- Prices are in GBP (GBP) and include VAT where applicable.
- We accept payments via credit/debit card, PayPal, and other secure methods shown at checkout.
- Once your order is placed, you'll receive a confirmation email. If we're unable to fulfil your order for any reason, we'll contact you and issue a full refund.
4. Delivery
We currently deliver within the UK. Standard delivery times are 3 - 7 working days depending on the item. Custom or made-to-order products may take longer - details will be listed on the product page.
- You'll receive tracking information if applicable.
- We use trusted couriers, but can't guarantee delivery times once the item leaves our hands.
5. Returns & Refunds
We want you to love your item - but if something's not quite right, here's how it works:
- You have 14 calendar days to request a return after receiving your order.
- Items must be unused and in their original condition.
- We do not cover return postage unless the item was faulty or incorrect.
- Refunds will be issued to your original payment method within 7 days of us receiving the item back.
Custom or personalised orders are not eligible for return unless faulty.
6. Damaged or Faulty Goods
If your order arrives damaged or something's not working as it should, email us within 48 hours with photos of the issue. We'll sort it - whether that's a replacement, a fix, or a refund.
7. Intellectual Property
All images, designs, text and content on this site are the property of [Your Business Name] and may not be copied, reproduced, or used without written permission. Please ask if you want to share something - we're usually happy to collaborate.
8. Privacy
We only collect data necessary to process your order and operate the website. We don't sell or share your info. For full details, see our Privacy Policy.
9. Fair Use
Please don't misuse this site - no spamming, hacking, or scraping content. We reserve the right to refuse service to anyone behaving inappropriately or misusing our products.
10. Changes to These Terms
We may update these terms from time to time. When we do, we'll update the date at the top. It's your responsibility to check for updates if you keep using the site.
11. Questions?
If you've got any questions about our terms, or you're just unsure about anything,
Contact us: [email protected]
. We're real people and happy to help.